RETURNS & EXCHANGES
SHOPS ROYAL RETURN & EXCHANGE POLICY
REFUND POLICY
AT Shops Royal, we always offer a refund policy that is only applicable under 30 days after purchasing your order. Firstly, our team will check the defect, and damage, and approve the refund. If it is under discount then the order is non-refundable.
In case of any defective delivery happened from the company side. Then, we take full responsibility to robotically refund the money to your bank account in a few days. If your refund is not completed on time. Then talk to our customer support to resolve the issue.
RETURN POLICY
If you are not satisfied with our product, or somehow the wrong package has been delivered. Then, we take it on our shoulders. But, we will only accept the order back if it is not unsealed, and must be in the original packing, with a price label. After verification of your return package, we will notify you through email about the approval or rejection of our return policy. In case of any queries, reach our customer support.
EXCHANGE POLICY
We have an exchange policy for defective, damaged, or wrong-packaged orders. But, you make sure that give us the proof for that, we will need video proof from your side while unboxing the packaging. So, we could verify the defect. Whereas, the discounted deals or things on Sale are non-refund and non-exchangeable.
PAYMENT POLICY
Online PAYMENT CONFIRMATION
We accept online payment cards. In which you use your credit/debit cards to pay the bills. Then, the product will be ready for shipment.
Acceptable Payment
- You can pay with credit/debit cards like Visa, MasterCard, American Express, and JCB.
- PAYPAL
- Others: Visa click-to-pay, Apple Pay, and e-Check.
- Cash on Delivery, Cash, Mobile Transfer, and Checks.
Contact for Queries
If you feel any difficulty in processing any payment method. Then reach out to our customer support for quick solutions.
Feel free to contact our customer service at SUPPORT@SHOPSROYAL.COM.
SHIPPING OPTIONS
Where does Shop Royal ship to?
Shop Royal offers shipping to a wide range of international destinations. Please check our shipping policy for the complete list of countries we ship to.
What shipping methods are available?
We offer several shipping options, including standard and expedited shipping. The availability of these options may vary depending on your location.
How much does shipping cost?
Shipping costs are calculated based on the destination, package weight, and selected shipping method. You can view the shipping cost at checkout before completing your purchase.
How long does shipping take?
Shipping times vary depending on the shipping method chosen and your location. Standard shipping typically takes 3 days, while expedited shipping can arrive within 3 days.
RETURNS FAQS
Do you offer repairs for damaged items?
Yes, Shop Royal offers repair services for items damaged due to manufacturing defects or normal wear and tear. Please contact our customer support team for assistance with repairs.
How do I request a repair?
To request a repair, please contact our customer support team and provide details about the issue with your item. We will guide you through the repair process and provide instructions for sending in your item if necessary.
Are there any items that cannot be returned?
Certain items, such as personalized or customized products, may not be eligible for return unless they arrive damaged or defective. Please review our return policy for specific exclusions.
Is there a restocking fee for returns?
Shop Royal does not charge a restocking fee for returns unless specified under special circumstances. However, original shipping charges are non-refundable.